Note: Goods shipped to international (out of India) locations are not eligible for return or exchange.

ORDER SHIPPED TO INDIA ADDRESS

We want you to love what you ordered, but if something is not right, let us know. In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 7 days from the date on which these goods were delivered.

We do not return or exchange gift certificates, jewellery, fragrances, sunglasses, innerwear, mask, bags.

EASY ONLINE DOMESTIC RETURNS AND EXCHANGES

• We offer 7-day return policy of product in unused condition with proper tags on it.
• If you have placed an order through your Registered Account, you can login to your account on our website and go to your ‘Order’ section and click on View details to raise a return request.
• If you have placed an order as a guest user, please fill in the details on ‘Check Order’ here.
• Click on Request a Return and select all the items you wish to return & Select a reason of return from the list. Click the check box at the bottom of Returns page ‘I confirm that the product is unused with original tags intact’ and then click on Proceed to return.
• Then select your preferred mode of Refund and click on Confirm Return. (In case of Refund to Bank Account for Cash on delivery orders, please ensure the bank details are mentioned correctly in the fields provided.) And if it is online transaction then the refund amount (after reverse deduction of delivery charges) will go to the source.
• Once your request is successfully registered, a ‘Return ID’ will be generated along with the courier name for the reverse pick up.
• We request you to follow the instructions given:- The return package will be picked up within 1-2 business days, you can verify ‘Return ID’ with the courier boy at the time of pickup.

KINDLY FOLLOW THE BELOW PROCESS FOR ORDER RETURNS:

1. Take a copy of the order/invoice sheet and circle the product/s you are returning.
2. Pack the item/s you wish to return in the original delivery package if possible, please ensure that the product is unused and in the same condition as you received it and all the tags are intact.
3. Insert the order/invoice sheet and ensure that the parcel is packed properly.
4. When our courier partner arrives, hand over the parcel. Once we receive the returned courier, the refund process will be initiated for the items returned. Once processed, it may take up to 15 working days for the refund amount to get credited at its source.
5. Return request for online orders can be raised within 7 days of order delivery

Free shipping make it order above Rs. 600

EXCHANGE OF PRODUCT

• You may initiate the request for exchange of the Product if the Product delivered is of different fit and/or size than the fit and/or size of Product that was ordered on the Platform or if the fit and/or size of the Product order does not fit the User and User wants to try a different (either larger or smaller) fit and/or size of the same Products (“Exchangeable Product”) only once. You shall initiate such requests for an exchange of Exchangeable Product within 7 days of received of product.
• You shall keep the Exchangeable Products in its unused, original and sellable condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, for a successful exchange product pick-up. We would accept the request for exchange of such Product subject to our verification and assessment in accordance with the terms of this Policy. You agree that our decision in relation hereof is final and binding on you.
• If you have received any Product which is subject to exchange in terms of this Policy, we suggest you to immediately register a request in this regard on the Platforms. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for exchange. For such verification, we may request you to send us images of the damage or defects on the Exchangeable Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the exchange request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
• Subject to paragraph (f) below, your exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of exchange of such Products, such as the Product being returned for exchange in original and sellable condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the Exchangeable Product, the brand outer packaging of the Exchangeable Product and all accessories therein, no damage having occurred to the Exchangeable Product while in your possession etc., on availability of stock in same style/size/colour.
• You agree that we will not accept the exchange of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to Non-Returnable Product category (for instance, personalised Products that are not suitable for return based on their nature), (iii) if you fail to request exchange/register a complaint in relation to Exchangeable Product within the Exchange Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product as Exchangeable Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding on you.

You can exchange the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

1. The Product has not been worn, washed, cleaned or tampered with by you.
2. The price tag /bar code, brand tags, original packaging material, including brand boxes and protective coverage accompanying accessories is intact and not altered, damaged or discarded by you.
3. The serial number/bar code of the Product, as applicable, must match our records.
4. The Product is not altered, unless proven vendor defect.
5. In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by us.
6. Exchange is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
7. The gifts accompanying the purchased Product must be returned, or upon being returned, show signs of being used, washed, damaged or defect.
8. There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
9. The Product(s) if bought as a set should be exchanged as the complete set.
10. Products returned for exchange should be in unused, undamaged, unwashed and in a saleable condition.
11. We are satisfied that the Product has not been rendered defective or unusable.
12. User has not breached any terms of this Policy.

We reserve the right to reject the exchange request for a Product if it does not satisfy the aforementioned conditions.

Exchange of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for exchange of Product and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.

CANCELLATION OF PRODUCT:

• You can cancel orders for Products partially or fully prior within 24 hours.
  Upon successfully placing an order for Products on the Platforms and after Freyaa has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the
• Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at your address. For any help that you may need you can always reach out to us at hello@freyaa.com or via Contact Us section on the Platforms.
• On receipt of the cancellation request within 24 hours we shall cancel the order of Products and initiate the refund for the Products within 15 (fifteen) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your Freyaa Wallet account that can be used for subsequent purchases of Products on the Platforms. All refunds, except for refund to the Freyaa Wallet account, shall be subject to applicable policies and charges of the User’s bank/financial institution/ payment gateway, as may be applicable.
• The User is not allowed to cancel the order after 24 hours. If any User sends an email to us requesting for cancellation of the order for Products after the Products have been packed and invoice has been generated in relation thereof, we cannot guarantee such order cancellation in case the Product is already packed and invoiced by the time we check and respond to User’s email. In such cases, the User may choose to refuse to accept the delivery of the order of Products when our Logistic Partner attempts the delivery the order of Products at User’s address and let unwanted order of Products be returned to us by our Logistic Partner. If at the time of delivery of order of Products by our Logistic Partner the User notices or is aware that the Product package is either tampered and/or torn and/or open then the User must may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at the User’s address and intimate the concern by emailing us at hello@freyaa.com or contacting us via Contact Us section on the Platforms.

To place Return/Exchange request, click here